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BetterBicolRegion V · Philippines

RA 11032 · Ease of Doing Business

Citizens Charter

Every Philippine government office is required by law to publish exactly what it needs from you, what it will charge, and how long it will take. That document is the Citizens Charter, and it is the most useful thing most people have never read.

What it must contain

For every service the office provides: the exact requirements, the fees, the processing time, the person accountable, and the procedure for filing a complaint. Not a summary. The actual list.

Where it must be posted

At the office itself, in a place the public can see, and on the LGU website. Both, not either.

The 3-7-20 rule

Simple transactions in three working days, complex ones in seven, highly technical ones in twenty. If your transaction has run past that, the charter is the document that says so.

Why it matters to you specifically

It converts “come back tomorrow with another document” from a conversation into a checkable claim. If the requirement is not in the charter, it is not a requirement.

We have collected almost none of themThere are 114 LGUs in Bicol and each one has its own charter with its own fees and timelines. Our 16 service pages carry the standard requirement set and say plainly that yours may differ. Collecting all 114 charters is the single highest-value data task left on this site, because it turns every service page from general guidance into a specific answer.
Have your LGU’s charter? A photo of the posted board is enough to start. Send it through contact and it gets published against that LGU with the date it was captured. Three of the eight governments we scored link a Citizens Charter from their homepage; the scorecard shows which.